Issue tracking/ticketing

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Issue tracking/ticketing

Tracking specific problems (like bugs, security, and missed user expectations) as 'tickets' with a case history, associated user/stakeholder contacts, prioritization, and plans for resolution.

"The call center rep listened to the user's problems and suggested a few fixes, but when they did not work, she created a ticket to ensure the problem was solved by the development team (and that the customer was notified)."


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