A text-based interface with a machine using human language, often for the purposes of user or customer support. Chatbots can be built on basic 'expert systems' like a decision tree and database of preset answers, which is the connotation of the term, which may evolve to include interfaces with more complex language learning models like GPT (such as ChatGPT).
"I get so annoyed when chatbots ask what your question is but then only have 2-3 available answers. But when they work well they can save a lot of time."
