The shift an organization makes when it replaces manual or paper-based processes with digital tools—and, more importantly, rethinks how it works as a result. The technology is rarely the hard part; the real work is changing habits, roles, and assumptions to match what the new tools make possible.
When a regional hospital switched to digital records and scheduling, the harder part of its digital transformation wasn't the software—it was convincing staff to stop printing everything and trust that the new system could replace the habits they'd built over decades.
