User Experience (UX)
User Experience (UX)
in

The sum of all interactions a user could have with an app or other digital offering. Also can refer to the discipline of examining and working to improve the way that human users must interact with a digital tool or website to get value from it.

I stopped using that app because the user experience was terrible. IĀ could never figure out how to get back to the menu, and it kept logging me out.